Shipping policy

 

Thank you for choosing Amnesya. We value your business and aim to provide a smooth and efficient shopping experience. This Delivery Policy outlines the terms and conditions related to the delivery of your purchased products from our webshop. By making a purchase with us, you agree to the following:

  1. Delivery Timeframe: We strive to deliver your order within 30 to 45 business days from the date of purchase. Please note that this timeframe is an estimate and may vary depending on factors such as product availability, shipping destination, and any unforeseen circumstances beyond our control. We will do our best to keep you informed about any delays that may occur.

  2. Order Processing Time: The delivery timeframe mentioned above includes the time required for order processing, which involves verifying the payment, packing the products, and arranging for shipment. Order processing typically takes 1 to 5 business days.

  3. Shipping Method: We use reliable shipping carriers and methods to ensure your order reaches you safely and on time. The shipping method may vary depending on the size, weight, and destination of the package.

  4. Tracking Information: Once your order is shipped, we will provide you with a tracking number that allows you to monitor the status of your delivery. Please allow up to 48 hours for the tracking information to become active.

  5. Delays and Unforeseen Circumstances: While we make every effort to deliver your order within the specified timeframe, there may be instances when delivery is delayed due to reasons beyond our control, such as customs delays, natural disasters, or logistical challenges. In such cases, we will keep you informed and work diligently to minimize any inconvenience caused.

  6. Multiple Items in an Order: If your order contains multiple items, they may be shipped separately to expedite delivery or due to varying availability. In such cases, you will receive separate tracking numbers for each shipment.

  7. Incorrect Address: It is your responsibility to provide accurate and complete shipping information. We cannot be held liable for delays or non-delivery resulting from incorrect or incomplete addresses. Please review your shipping details carefully before completing your purchase.

  8. Non-Delivery: In the rare event that your order is not delivered within the specified timeframe, please contact our customer support team. We will investigate the issue promptly and take appropriate actions to ensure you receive your order.

  9. International Shipping: For international orders, additional customs duties, taxes, or import fees may apply, depending on your country's regulations. These charges are the buyer's responsibility.

  10. Cancellation and Refunds: If you wish to cancel your order or request a refund due to delayed delivery beyond the specified timeframe, please contact our customer support team. We will assess the situation and process your request in accordance with our refund policy.

By placing an order on Amnesya, you acknowledge that you have read and understood our 30-45 Day Delivery Policy. If you have any questions or concerns, please feel free to contact our customer support team for assistance.

Please note that this policy is subject to change without prior notice. Any revisions or updates to the policy will be posted on our website.

Thank you for your trust and patience.

Amnesya