Refund policy

At Amnesya, we want you to love every purchase you make from us. If for any reason you are not completely satisfied with your order, you can initiate a return within 14 days from the date of delivery. Here are the key points of our return policy:

  1. Eligibility: To be eligible for a return, the item(s) must be unused, unwashed, and in their original condition with all tags and packaging intact. The error has to be made from our side for the product be eligible for a refund.

  2. Initiating a Return: To initiate a return, please contact our customer support team through email or phone, providing your order details and reason for the return.

  3. Return Shipping: The customer is responsible for covering the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).

  4. Refund Process: Once we receive and inspect the returned item(s), we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

  5. Exchanges: Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, you will need to return the original item and place a new order.

  6. Non-Returnable Items: Certain items, such as undergarments, swimwear, and personalized/customized products, are not eligible for return due to hygiene or personalization reasons.

  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

  8. Late or Missing Refunds: If you haven't received your refund after the specified processing time, please reach out to our customer support team for assistance.

  9. International Returns: For international orders, the customer is responsible for any customs duties, taxes, or shipping fees associated with the return.

  10. Return Address: Utinjska 3k, 10020 Zagreb

  11. Keep Records: We recommend keeping a record of your return shipment, such as the tracking number, until your return is fully processed.

  12. Policy Updates: Our return policy is subject to change without prior notice, but any changes will not affect orders placed before the policy update.

If you have any further questions or need assistance with your return, please don't hesitate to contact our customer support team. We value your satisfaction and strive to provide the best possible shopping experience with us. Thank you for choosing Amnesya.